Australia Post - Morang South LPO

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Reviews of Australia Post - Morang South LPO

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  CJ Gribben Added November 25, 2022

  ★ ☆ ☆ ☆ ☆
  Heh, "Morang South LPO" pretty much sums up my experience here... Huge queues, slow service, inconsistent information depending on who you talk to. Two hour wait for a photo is normal, here - last time was because some kid wouldn't stop crying for a passport photo (why they didn't just move them aside is beyond me). I was told on a different occasion to express post a registered envelope without coming back to the counter after filling it out - luckily that didn't sound right to me, it was very important documents. Sorry, I'm just glad this isn't my local LPO. Avoid going here if you can, at least until they clean up their act.
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  Hyo Kim Added November 17, 2022

  ★ ☆ ☆ ☆ ☆
  I went there to lodge passport applications. They looked at the photos and said it's not sharp enough and paper is too thin. Then they asked if I wanted to take a photo there. My photos were printed professionally and exactly as per Passport Office Guidelines. When I asked what's the specifications (resolution or paper weight) they were not able to provide any.
  
  When I went to other post office, I was able to lodge the applications without a problem. Please beware of this place if you want your ID or passport done here. Very sad to see this kind of people.
  
  Update: I've contacted Australia Post regarding this and they replied, "We’ve addressed your concerns with the Area Manager for the Post Office who will address your complaint and take the necessary action."
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  Mohamed arafeh Added November 13, 2022

  ★ ☆ ☆ ☆ ☆
  If you don't know where can you wests your day, go to soth morang post office to apply for a passport.
  You be very lucky if you get out in 3-4 hours if not longer.
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  My Creative Added November 12, 2022

  ★ ★ ★ ★ ★
  The staff at south morang post office have been so helpful. The process to get a passport has been wonderful, they are so thoughtful and thorough and understand every piece of the process. Nothing was to difficult for them. Thank you for your patience and being so understanding. If you need help with australia post I would recommend the help and service south morang post office staff provide. Go see them.
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  Simon Murphy Added November 10, 2022

  ★ ☆ ☆ ☆ ☆
  As I stand in the photo line nearing my 40th minute. 2 more people in front of me. So what another 40 mins to wait most likely. 2 people in front have been served in that time. 2 people behind me have left. What an absolute joke. There are others behind counter doing nothing. Do you're job. Ask us what form we need so we can pre fill it while we wait for 1 slow person to photograph us and walk slow people through their form.
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  haebagz Added January 12, 2018

  ★ ☆ ☆ ☆ ☆
  Absolutely disgusted with the way I was treated. I was shaking I was so mad!
  Expected a delivery from my brother who lives oversea's. NEVER received a card (later did I find out this was due to no attempts of delivery)
  
  After a lengthy and patient wait - decided to call the Post Office help line (who was in fact wonderful) to help me locate my parcel as I was unsure if it had been lost on the way. They notified me it was at the South Morang PO and that I better hurry there as the parcel is due to be shipped back to Amsterdam that very morn. Help Line tried to call them for me and couldn't get through. Advised I should ran down there. Whilst I speed down in a stressful hurry - I was calling NON STOP for 20min - NOT ONE OF THOSE CALLS WERE ANSWERED! Not even the call from the PO Head Office!
  
  I asked them why did no one pick up their phones as this was pretty much a time sensitive matter. Their response "Are you calling the correct number" Me: "If it's the one listed on Google and that PO Head Office gave me, YES" (Now another server intervened) "We don't answer it, we put it on silent, as we're usually busy"............seriously?
  
  They're so bloody lucky I made it on time! But with NO attempt of delivery, or communication and so blatantly rude with disgusting service. Yep, not impressed!

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